Irregular Meditations

From the Mind of Mister Jones

December 18th, 2010

Holiday season is among us! Everyone and their mother is shopping around the clock and spending their entire paychecks on cheap-crap for others! Tis the season for giving!

One of my favorite gifts to myself is computer crap.

Just recently I noticed my backup hard drive was getting full and it was time to get another set. On November 20th, I made a hard drive purchase on BestBuy.com. Since all of my backups are redundant, I had to purchase two hard drives; one for the backup and one for the copy-backup. Best Buy’s website had the Western Digital 2TB drives on their website for $149.99 (yes, that’s $300 I spent on hard drives). I purchased the two drives on November 20th and they arrived just before Thanksgiving! Excellent!

On Monday, November 29th, I notice the hard drives were on sale for $99.99. Great. Now this means I need to make a fuss and take advantage of Best Buy’s “matching sale price” rule. On that Monday night, I call the Oak Park Best Buy store.

I ask, “May I get a price match?”

Best Buy says, “If you come out in the next 45 minutes, yes. We close at 10pm.”

I respond, “Great, I’m on my way!”

I decided it was worth the drive to receive $100 off, so I head to Best Buy.

On arriving, they are closing in 15 minutes. The rude lady at the counter (I could tell she really wanted to leave on time) told me they cannot price match BestBuy.com’s price.

I said, “You are the same company! It’s not like I’m returning a Target item to Wal-Mart.”

She said, “Sorry, there is nothing I can do. This would deduce money from our store instead of BestBuy.Com.”

I ask, “Then why did you tell me to drive out here?”

Another employee said, “That was actually me and I thought you could return an online item to a store. I was mistaken, I’m sorry.”

After imagining myself screaming and kicking him in the balls, I calmly went off to the side and called 1-888-BestBuy.

While on hold for 45 minutes the Customer Solutions Manager, James Red Fleming approached me. I guess they teach you at BestBuy school to approach an angry customer like a grade school student, because he talked to me like a substitute teacher.

James, “Hi, I’m James the Customer Solutions Manager. I apologize for your frustration. I wish I could do something for you, but unfortunately we cannot accept price matches from our online store.”

I’m starting to see a pattern here. This is the tiny text you can’t read on the disclaimer that’s longer than the bible.

I said, “I understand, I’m on the phone with BestBuy.com and hopefully they can take care of me.”

Moments later, on my drive home, I reach a human! It’s Samantha!!

Samantha says, “Hello sir, what is the trouble?”

I explain.

Samantha responds, “Yes, I see your purchase on the 20th and can price match your hard drive. Let me make the adjustments and you will received credit on your account within 5 business days.”

I reply, “Thank you so much!”

My mood is so much better!

Over the next few days, I notice the hard drive is still on sale for $99.99, which makes me believe it wasn’t a Cyber Monday sale.

On December 5th, I receive an email that says and I quote:

This is Samantha G with the BestBuy.Com Research Team. I am contacting in regards to your request for a price match. The item you are requesting a price match on is not approved for a price match as this price was a one day special sales event price sale. BestBuy.com Price Match Guarantee: If you find a lower price on BestBuy.com or in a Best Buy Retail Store for the same brand and model during the exchange and return period, we will match that price. For purchases made on BestBuy.com, we will not match our competitors’ store or website prices. Online prices and selection generally match those in our stores, but may vary. Prices and offers are subject to change. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Best Buy reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Best Buy will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Best Buy’s Return Policy.

What??? I look online and the hard drive is still on sale, but is now $124.99 vs $149.99.

I call BestBuy.com. When they pick up, all the idiot lady can say is, “we don’t price match sales such as Cyber Monday or Black Friday.” I then ask for a supervisor.

I think I spoke with the real Angela Martin.

Supervisor, “How can I help you?”

I said, “This was not a Cyber Monday sale, the hard drives were on sale the entire week. And plus, I told Samantha that it was a Cyber Monday Sale and she said it didn’t matter.”

Supervisor, “She should have known better. You’re notes say you called on Cyber Monday to price match an item purchased. We don’t price match Cyber Monday.”

I respond, “Well, I noticed the item was still on sale after Cyber Monday.”

Supervisor, “I can’t do anything. We don’t price match Cyber Monday. I’m looking online right now.”

Me, “But the sale of $99.99 was still active AFTER Cyber Monday.”

Supervisor: “Oh, you know what? You are right. This is not a Cyber Monday item. I can refund your money.”

Me: “Thank you so much!”

I’m on hold for about 2 minutes and the sneaky little bitch says:

Supervisor, “I went ahead and refunded $50.”

I said, “Fifty?? I purchased two drives, not one. It should be $100″

Supervisor, “I know that sir. You purchased two drives and they are now on sale for $124.99. That’s $25 a piece.”

I respond angerly, “NO!! That is not correct. That sale was going on last week!”

Supervisor, “Then you should have called last week when they were on sale for $99.99.”

Almost loosing it, I said, “What the hell? I didn’t have to call because Samantha G told me I was taken care of. Why did you wait until after the sale to tell me this so I have nothing to defend myself with?”

Supervisor, “I’m giving you $50 back, do you want this refund?”

I said, “Yes. But I think you’re missing the point. Can’t you look up that sale last week?”

Supervisor, “I’m looking at the hard drives and they are on sale for $124.99.”

I respond, “Listen, your employee told me I was taken care of last week. Who am I to trust now?”

Supervisor, “Well, she should have known and I apologize.”

I said, “So I still can’t get the full sale price refunded?”

Supervisor, “I’m giving you a sale price refund.”

At this point, I am now understanding how Best Buy handles loop holes in their system. I knew I couldn’t convince her without going above her and I’d already wasted almost an hour of my time on the phone. At this point, I had no idea what to do except take what she offered. I finally said, “Yes” and she followed my response with her script for “bidding me farewell.”

Usually any business can merge their online sales with their stores. Apple can do it, Wal-Mart can do it and even Costco will do it. Best Buy claims to be “friendly” with their sales and rules, but deep within the lines of their disclaimer tells the real story. I’m ashamed I haven’t read them word-for-word.

Comments

comments

One Response to “ Best Buy, FAIL! ”

  1. Ryan says:

    fucking bastards

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